Amway ID will be the new way to connect to all Amway digital applications - once they are updated. It will give you the convenience of only one sign in and one password for Amway Online and all Amway apps.

Your Amway ID is your unique, new sign in to all Amway applications globally. It will replace any sign in names or IDs you may have used previously. Your Amway ID is your email address, so you need to use one that is exclusive to you. To set up your Amway ID and create your new password, click the Sign In symbol in the top right hand corner of the home page and follow the instructions.

Your Amway ID does not replace your ABO number. It is simply your new digital identity. You will still be connected to your original ABO number.

YES, if you have registered with Amway before Feb 3, 2020, you will still need it to sign in to the new website.
Additionally, we are in the process of updating our websites and business apps - and rolling out the new technology globally. During the change-over period, if you have international business, you will need to use your previous Amway Online sign in details for the countries and previous apps (e.g. Kiosk) that have not yet been updated. At the end of the roll out, your new Amway ID digital identity will be the only login and username you will need for all your online Amway applications, in every country.

Go to the home page and click the Register button in the top right hand corner. Choose the option to Become an Amway Business Owner and enter your details in the online form. You will need to sign the contract, which you can do online using an e-signature.

There are two ways to register as a Customer:
1. On the home page. Find the Register link in the top right hand corner and click the option to register. Then follow the step-by-step process to create your account.
2. During checkout. Add your chosen products to the shopping cart and proceed to checkout. You will be asked to register as part of the payment process.

A co-applicant is someone who runs your Amway business with you and uses the same online account for orders. People often add a family member, spouse or partner as a co-applicant. You can add a co-applicant when you register as an ABO, or at any other time from the My Account page. The co-applicant becomes an ABO and their name will be added to your contract.

From February 2020 you are using the new Amway website and you sign in using your username and password. You should not experience any issues but if you do firstly follow the process described in answer of the question above.

To sign in/log in to Amway Online you need to create and use an Amway ID. If you do not have an Amway ID, click Sign In in the top right hand corner of the home page and follow the instructions to create one.

Please follow the steps below to create a new password
1. On the home page, click the Sign In symbol in the top right hand corner of the screen. This will take you to the new Amway ID page
2. Click the Password Help link on the sign-in form
3. Enter your Amway ID (the email address you used when you last signed in). Complete the CAPTCHA check and click Submit
4. Wait for an email to arrive in the account you provided on the form
5. Open the email message and click the Reset My Password button. A form will open on a new internet page
6. Enter a new password into the boxes and click Submit to reset your password Remember: Your new password must have at least 8 characters and contain one letter and one number
7. Done! You will now be able to sign in with your new password. We will send an email message to notify you that the change was successful

Yes, you can! Our system allows you to allocate different addresses for delivery and billing. To edit these details simply sign in and select My Account. Then click on My Addresses to add, edit or remove information.

1. Sign in to your account
2. Navigate to the My Account page
3. Click on Login and Security
4. Select Update e-mail or Password.
5. You can change your current email address with an address that is unique to you.

1. Choose your search area (Nutrition, Beauty, HomeCare) or go to the search function directly and enter the item name or number.
2. Select the item and click Add to cart.
3. You can continue shopping until all the required products are added to your cart.
4. Once you have added all your products, click the shopping cart or click Go to cart when prompted.
5. Click Checkout.
6. Add your delivery address or choose the desired pickup point.
7. Select your payment method.
8. Review and confirm your order.
9. You will receive an email confirming your order.

Yes, you can! We developed the Wishlist tool to help Customers and ABOs plan and track orders. It allows you to select and monitor products that you may want to buy. It also lets you know if any of your chosen products become unavailable. You can also share your wish list via social media. Another way is to keep products in your shopping cart, you can now simply pick up where you left off.

You can create a wishlist and add items to it as follows:
1. Locate the product and view the product details.
2. Click the Add to wishlist button.
3. If no wishlist is yet created, type a name for the wishlist and then click Add to wishlist.
4. If a wishlist is already created, select the wishlist and then click Add to wishlist.
To view the contents of a wishlist and add an item to an order:
1. Select My Office, Order History, My Lists.
2. Select the wishlist which contains the products to add to your order.
3. Click Add to My Cart.

Invoices are attached to your shipping confirmation emails. You can also download PDF versions of your invoices from Orders details which you can access via your My Office and Order History. Remember that My office is available only after sign in.

Returning an order is straightforward
1. Sign in to your account and go to My Office
2. Go to the Order History page via My Orders
3. Find the order you want to return and click the Order Details link next to it
4. Click Return Item and follow the instructions

To get a refund please follow steps below:
1. Sign in to your account and go to My Office
2. Go to the Order History page
3. Find the order you want a refund for and click the Order Details link next to it
4. Click Refund Item and follow the instructions

Yes you can, for further details and description please look in the FAQ under Delivery Options & How to track your parcel.

Yes, as long as you've not confirmed your order you can add and remove items from your basket

If your order is verified and confirmed, please contact your local customer service department for further advise how to handle the cancellation

Your package(s) are partially picked automatically and partially manually. Unfortunately mistakes do happen. When a mistake has happened to your order, please call or email your local contact center so they'll be able to follow up.

Unfortunately it happens that during transportation products and parcels get damaged. To be able to follow up correctly please keep the following in mind which is very helpful to address this with your local carrier:

• When there is visible damage to your carton, please mark this on the document/handheld when you sign for the parcel.
• Please note that if no items are damaged, it is very unfortunate that the shipping carton is damaged, but this is one of the purposes of the shipping carton, to protect the items shipped.
• It is helpful to make a clear picture of the shipping carton and include this in your communication to your local customer service contact.
• When an item is damaged, please include a picture of the content of the box as well so we have a clear view on how the content has been received. This can be included into your email to your customer service contact as well.

1. Choose your search area (Nutrition, Beauty, HomeCare) or go to the search function directly and enter the item name or number.
2. Select the item and click Add to cart.
3. You can continue shopping until all the required products are added to your cart.
4. Once you have added all your products, click the shopping cart or click Go to cart when prompted.
5. Click Checkout.
6. Add your delivery address or choose the desired pickup point.
7. Select your payment method.
8. Review and confirm your order.
9. You will receive an email confirming your order.

Yes, you can! We developed the Wishlist tool to help Customers and ABOs plan and track orders. It allows you to select and monitor products that you may want to buy. It also lets you know if any of your chosen products become unavailable. You can also share your wish list via social media. Another way is to keep products in your shopping cart, you can now simply pick up where you left off.

You can create a wishlist and add items to it as follows:
1. Locate the product and view the product details.
2. Click the Add to wishlist button.
3. If no wishlist is yet created, type a name for the wishlist and then click Add to wishlist.
4. If a wishlist is already created, select the wishlist and then click Add to wishlist.
To view the contents of a wishlist and add an item to an order:
1. Select My Office, Order History, My Lists.
2. Select the wishlist which contains the products to add to your order.
3. Click Add to My Cart.

Invoices are attached to your shipping confirmation emails. You can also download PDF versions of your invoices from Orders details which you can access via your My Office and Order History. Remember that My office is available only after sign in.

Returning an order is straightforward
1. Sign in to your account and go to My Office
2. Go to the Order History page via My Orders
3. Find the order you want to return and click the Order Details link next to it
4. Click Return Item and follow the instructions

To get a refund please follow steps below:
1. Sign in to your account and go to My Office
2. Go to the Order History page
3. Find the order you want a refund for and click the Order Details link next to it
4. Click Refund Item and follow the instructions

To check your PV amount you need to sign in. Then click the link to your My Office. Here you can check your PV amount and even view it as a pie chart or a graph.

You can view and track your orders in the My Orders section. Sign in to your account and click on the My Office link. From here you can select the My Orders icon to view your recent orders. Click on the Order History link to see a full list of your orders.

To view a list of incoming orders, sign in to your account and click on the My Office link. From here, select the My Orders link and pick Incoming orders from menu.

Yes you can, for further details and description please look in the FAQ under Delivery Options & How to track your parcel.

Yes, as long as you've not confirmed your order you can add and remove items from your basket

If your order is verified and confirmed, please contact your local customer service department for further advise how to handle the cancellation

You need to be signed in to your account to access the full range of information on the site. If you need more help finding information, use the search function at the top of the home page.

If you are signed in to your account, you can use the Top Deals button at the top of the home page to discover the latest offers and promotions.

You can contact Customer services by:
E-mail: Info-NL@amway.com. Telephone: (+31) (0) 20 203 53 82

It can be sent to an address selected by you (home, work, etc. – never a PO Box) or it can be sent to another ABO directly

No. The delivery country/region must always be the same country/region in which the purchase was made.

Service Order time Lead time
Home Delivery <10:00am 3-5 days
Home Delivery > 10:00am 4-6 days
Parcel Shop <10:00am 3-5 days
Parcel Shop > 10:00am 4-6 days
p.s. Your order will be handed over to our warehouse for processing as soon as your order is paid and confirmed. Please consider that when your order is part of a group order, the shipping process will only start when all orders are paid and confirmed.
After you've received the order confirmation, this is the moment you can consider the above lead times.

After your order has been dispatched from our warehouse, you'll be able to see on Track & Trace that an electronic message has been received by Posti.

There are multiple option to track your order(s)/parcel(s):

1. You can look for your tracking number(s) in your order history overview. By clicking on the parcel number you’ll be directed to the PostNord tracking site. There you’ll find the most up to date status.
2. When you receive the Order Shipment confirmation by email, this will also contain the parcel number(s) and the direct link to the PostNord tracking site.
3. You’ll be notified by PostNord via email and/or SMS regarding status updates of your parcel(s).

You can also manage your deliveries via the PostNord app. You are able to download this app from the Google Play Store or via Itunes.

Yes, on the one hand you are able to respond interactively regarding your delivery and on the other hand Posti will contact your with regard to the delivery of your order within 1 or 2 working days.

• Change of suggested delivery date
• Change of the delivery address
• Direct your delivery to a pickup point

If you have chosen home delivery, we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), including a tracking number (with a link to the courier's web page) and finally the courier will send you a text message or email to inform you of your delivery.

This process is similar to the normal Home Delivery process, only you’ve selected a different recipient.
Our systems do not always allow a message to be sent to this other recipient, therefore it could happen you’ll receive the email/sms updates from Amway and the selected carrier.
To update the recipient we suggest to forward the necessary Track and Trace details to this person for a smooth delivery.

If you have chosen for a delivery to Pickup Point (either during check out or via PostNord options), you’ll receive a SMS or email from Posti when the parcel(s) is available for collection. Your parcel(s) will remain at the pickup point for 14 calendar days before being returned to the Amway Warehouse. When you go out to collect your parcel(s), you might be asked for Identification to match the recipient name on the lable with the one collecting the parcel.

Payment will be transfered from your direct debit bank account. You can authorize a bank to pay directly to Amway. Specify debit account data in your “bank account” settings

Payment will be made using credit card registered on Amway Online. Manage your defined credit cards in My credit cards section.
Amway accepts the following Credit Cards: Amway accepts Visa®, MasterCard®

No Amway will pay the costs for the return. Via the installed process we'll provide a shipping label which can be used for the return shipment.

Returning an order is straightforward
1. Sign in to your account and go to My Office
2. Go to the "Order History" page via My Orders
3. Find the order you want to return and click the Order Details link next to it
4. Click Return Item and follow the instructions

Invoices are attached to your shipping confirmation emails. You can also download PDF versions of your invoices fromOrders Details which you can access via your My Office. Remember that My office is available after sign in.

If you finally decide to keep the item please cancel the return under Return Details. Your returns can be found under the Order History and My Returns.

When you've handed over your return parcel to Posti, it will take approximately 1-3 working days to reach the central Posti hub. All Finland returns are gathered here and 3 times per month on Mondays these will be shipped back to our warehouse in Poland. In this process you can expect your refund between 5 and 15 working days.

Please note: Returns received and processed before the 26th of the month, will be included in the bonus overview of the current month. After that the adjustment will be included in the following month.