Payment and delivery methods

You can order Amway's products whenever you want.

Choose the payment and delivery method that suits you best.

You can order Amway's products whenever you want.

Choose the payment and delivery method that suits you best.

Payment options

Bank transfer

Use the payment details that you receive when placing the order or see them in "My Orders". Bank Transfer Account Number: FI94 1200 3000 0120 70.

Credit card

Payment will be made using credit card registered on Amway Online. Manage your defined credit cards in "My credit cards" section.

PayPal

PayPal is an online payment system that acts as an intermediary between an individual and online stores. If you already have a PayPal account, from mid-April you can use this account immediately when purchasing your Amway products. If you do not have a PayPal account and you wish to use this payment option, please go to www.paypal.com and create your own personal PayPal account.
PayPal is a trademark of PayPal Inc.

Trustly

Trustly offers bank payments and credit transfers in a secure, simple and fast manner . Payments and credit transfers via Trustly are made immediately. With Trustly no registration is required for users.
Visit www.trustly.com for more information.

Slice It

Klarna Slice it, spread the cost of your purchase into equal monthly payments.
Choose Slice it at checkout and completes the simple one-time registration.
• The first time you choose to buy with Slice it, you will be asked to apply for a Klarna Account at the checkout phase. Klarna will then carry out an affordability assessment . If you are approved Klarna will then create your account.
• If you already have a Klarna account the order amount of any purchases you make with the Slice it option will be added to your total balance, provided the new purchase does not take you over your available credit limit.
Klarna will tell you when your monthly statement is ready and it’s time to make your payment.
For more information: https://www.klarna.com/fi/yritys/products/slice-it/

Pay Later

Klarna Pay Later is smooth and safe – without registration.
The option to buy now and pay later makes buying quicker and easier: no need to fill out lengthy personal details or card numbers online. With Klarna Pay Later, you can pay for your order 14 days after shipping.

Google Pay

Google Pay is a digital wallet platform and mobile payment system to use for in-app, online, and in-person contactless purchases on mobile devices. Set up a Google Pay account by visiting pay.google.com or downloading the Google Pay app from the Google Play Store. If the Google Pay app isn’t available in your country, you may also be able to link cards through your bank’s app. Please note, that not all banks support Google Pay yet. If you are having trouble connecting to your account, please check with your bank to see if they support Google Pay.
Google Pay is a trademark of Google LLC


Delivery options

Home delivery

Select a saved address from “My addresses” or enter a new one while placing your order.
 

CARRIER
POSTI

FREE delivery for Registered Customers 
For Registered Customers on orders over 59.00 EUR.

TOIMITUSMAKSU
For Business owners and Guests

10.50 EURO (incl. VAT)

Registered Customers pay the same Delivery Fee for orders up to 59.00 EURO (incl.VAT)

Delivery time
3-5 working days from the date of placing order



 

Home - Evening Delivery

Define your home and optional addresses in "my addresses" section. You can choose it directly while placing your order.

CARRIER
POSTI

FREE delivery for Registered Customers
For Registered Customers on orders over 59.00 EUR.

DELIVERY FEE
For Business owners and Guests

14.50 EURO (incl. VAT)

Registered Customers pay the same Delivery Feefor orders up to 59.00 EURO (incl.VAT)

Delivery time
3-5 working days from the date of placing order


 

Pick-up point Delivery

Order will be delivered to the default address of the designated ABO.
 

CARRIER
POSTI

FREE delivery for Registered Customers 
For Registered Customers on orders over 59.00 EUR.
 

DELIVERY FEE
For Business owners and Guests

5.50 EURO (incl. VAT)

Registered Customers pay the same Delivery Fee for orders up to 59.00 EURO (incl.VAT)

Delivery time
3-5 working days from the date of placing order




 

Delivery tips
Complete your order with payment confirmation by 11:00am and your order will leave our warehouse the same business day



Frequently Asked Questions

How to buy something online? Quick guide
1. Choose your search area (Nutrition, Beauty, HomeCare) or go to the search function directly and enter the item name or number.
2. Select the item and click Add to cart.
3. You can continue shopping until all the required products are added to your cart.
4. Once you have added all your products, click the shopping cart or click Go to cart when prompted.
5. Click Checkout.
6. Add your delivery address or choose the desired pickup point.
7. Select your payment method.
8. Review and confirm your order.
9. You will receive an email confirming your order.

Where can I receive my order?

It can be sent to an address selected by you (home, work, etc. – never a PO Box) or it can be sent to another ABO directly

Can I remove items from my order?
Yes, as long as you've not confirmed your order you can add and remove items from your basket
Can I cancel my order?
If your order is verified and confirmed, please contact your local customer service department for further advise how to handle the cancellation
What should I do if I receive an incorrect item, an item short or additional item?

Your package(s) are partially picked automatically and partially manually. Unfortunately mistakes do happen. When a mistake has happened to your order, please call or email your local contact center within 7 days so they'll be able to follow up.

What should I do if I receive a damaged item/order?
Unfortunately it happens that during transportation products and parcels get damaged. To be able to follow up correctly please keep the following in mind which is very helpful to address this with your local carrier:
  • When there is visible damage to your carton, please mark this on the document/handheld when you sign for the parcel.
  • Please note that if no items are damaged, it is very unfortunate that the shipping carton is damaged, but this is one of the purposes of the shipping carton, to protect the items shipped.
  • It is helpful to make a clear picture of the shipping carton and include this in your communication to your local customer service contact.
  • When an item is damaged, please include a picture of the content of the box as well so we have a clear view on how the content has been received. This can be included into your email to your customer service contact as well.

Direct Debit

Payment will be transfered from your direct debit bank account. You can authorize a bank to pay directly to Amway. Specify debit account data in your “bank account” settings

Credit Card

Payment will be made using credit card registered on Amway Online. Manage your defined credit cards in My credit cards section.
Amway accepts the following Credit Cards: Amway accepts Visa®, MasterCard®

Where can I find my receipt/invoice?
Invoices are attached to your shipping confirmation emails. You can also download PDF versions of your invoices fromOrders Details which you can access via your My Office. Remember that My office is available after sign in.

What information should be included in a bank transfer payment?

Please always include in the reference field: your ABO number, the ABO name and surname for whom you would like to pay for. In the case of installment payments, please include the contract/order number. This will help our employees to process the payment in a fast and efficient way.

While placing my order, I selected the Klarna pay later option. Where should I transfer the money?

Money should always be transferred directly to Klarna, never to Amway. Please check your e-mail mailbox as you should receive an e-mail from Klarna with all the details regarding the payment.

Where can I receive my order?

It can be sent to an address selected by you (home, work, etc. – never a PO Box) or it can be sent to another ABO directly

Can the delivery country/region be different from the purchase country/region?
No. The delivery country/region must always be the same country/region in which the purchase was made.
How long will my order take to arrive?
Service Order time Lead time
Home Delivery <10:00am 3-5 days
Home Delivery > 10:00am 4-6 days
Parcel Shop <10:00am 3-5 days
Parcel Shop > 10:00am 4-6 days
p.s. Your order will be handed over to our warehouse for processing as soon as your order is paid and confirmed. Please consider that when your order is part of a group order, the shipping process will only start when all orders are paid and confirmed.
After you've received the order confirmation, this is the moment you can consider the above lead times.
Can I change the course of the delivery of my parcel(s)?
Yes, on the one hand you are able to respond interactively regarding your delivery and on the other hand Posti will contact your with regard to the delivery of your order within 1 or 2 working days.
  • Change of suggested delivery date
  • Change of the delivery address
  • Direct your delivery to a pickup point
What is the Home Delivery process?
If you have chosen home delivery, we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), including a tracking number (with a link to the courier's web page) and finally the courier will send you a text message or email to inform you of your delivery.
What is the Sent to other ABO process ?
This process is similar to the normal Home Delivery process, only you’ve selected a different recipient.
Our systems do not always allow a message to be sent to this other recipient, therefore it could happen you’ll receive the email/sms updates from Amway and the selected carrier.
To update the recipient we suggest to forward the necessary Track and Trace details to this person for a smooth delivery.
What is the Pickup Point Delivery process?
If you have chosen for a delivery to Pickup Point (either during check out or via PostNord options), you’ll receive a SMS or email from Posti when the parcel(s) is available for collection. Your parcel(s) will remain at the pickup point for 14 calendar days before being returned to the Amway Warehouse. When you go out to collect your parcel(s), you might be asked for Identification to match the recipient name on the lable with the one collecting the parcel.
What should I do if I receive an incorrect item, an item short or additional item?

Your package(s) are partially picked automatically and partially manually. Unfortunately mistakes do happen. When a mistake has happened to your order, please call or email your local contact center within 7 days so they'll be able to follow up.

What should I do if I receive a damaged item/order?
Unfortunately it happens that during transportation products and parcels get damaged. To be able to follow up correctly please keep the following in mind which is very helpful to address this with your local carrier:
  • When there is visible damage to your carton, please mark this on the document/handheld when you sign for the parcel.
  • Please note that if no items are damaged, it is very unfortunate that the shipping carton is damaged, but this is one of the purposes of the shipping carton, to protect the items shipped.
  • It is helpful to make a clear picture of the shipping carton and include this in your communication to your local customer service contact.
  • When an item is damaged, please include a picture of the content of the box as well so we have a clear view on how the content has been received. This can be included into your email to your customer service contact as well.

How are delivery fees calculated for my recurring orders?

The delivery fee is calculated before all promotions and coupons are applied. If at the time of placing an order a free delivery promotion applies, your recurring order will take advantage of that. More information on delivery fee thresholds can be found on the Delivery and Payment Page.

I have paid for the order, however I forgot about the delivery fee. Will my order be shipped?

Admissible underpayment is 10 EUR. In cases when the delivery fee is a higher amount, then payment will not be matched with the order - please transfer the outstanding delivery fee.

When will I be able to track my order?
After your order has been dispatched from our warehouse, you'll be able to see on Track & Trace that an electronic message has been received by Posti.
How does parcel tracking work?
There are multiple option to track your order(s)/parcel(s):
  1. You can look for your tracking number(s) in your order history overview. By clicking on the parcel number you’ll be directed to the PostNord tracking site. There you’ll find the most up to date status.
  2. When you receive the Order Shipment confirmation by email, this will also contain the parcel number(s) and the direct link to the PostNord tracking site.
  3. You’ll be notified by PostNord via email and/or SMS regarding status updates of your parcel(s).
You can also manage your deliveries via the PostNord app. You are able to download this app from the Google Play Store or via Itunes.
Can I change the course of the delivery of my parcel(s)?
Yes, on the one hand you are able to respond interactively regarding your delivery and on the other hand Posti will contact your with regard to the delivery of your order within 1 or 2 working days.
  • Change of suggested delivery date
  • Change of the delivery address
  • Direct your delivery to a pickup point
Can I track my order?
Yes you can, for further details and description please look in the FAQ under Delivery Options & How to track your parcel.
What should I do if I receive an incorrect item, an item short or additional item?

Your package(s) are partially picked automatically and partially manually. Unfortunately mistakes do happen. When a mistake has happened to your order, please call or email your local contact center within 7 days so they'll be able to follow up.

What should I do if I receive a damaged item/order?
Unfortunately it happens that during transportation products and parcels get damaged. To be able to follow up correctly please keep the following in mind which is very helpful to address this with your local carrier:
  • When there is visible damage to your carton, please mark this on the document/handheld when you sign for the parcel.
  • Please note that if no items are damaged, it is very unfortunate that the shipping carton is damaged, but this is one of the purposes of the shipping carton, to protect the items shipped.
  • It is helpful to make a clear picture of the shipping carton and include this in your communication to your local customer service contact.
  • When an item is damaged, please include a picture of the content of the box as well so we have a clear view on how the content has been received. This can be included into your email to your customer service contact as well.

Is there a charge to return products?

No Amway will pay the costs for the return. Via the installed process we'll provide a Contract Code which can be used to drop off the return parcel at Posti.

How can I make a return?
Returning an order is straightforward
1. Sign in to your account and go to My Office
2. Go to the "Order History" page via My Orders
3. Find the order you want to return and click the Order Details link next to it
4. Click Return Item and follow the instructions
Where can I find my receipt/invoice?
Invoices are attached to your shipping confirmation emails. You can also download PDF versions of your invoices fromOrders Details which you can access via your My Office. Remember that My office is available after sign in.
What will happen if I finally decide to keep the item?

If you finally decide to keep the item please cancel the return under Return Details. Your returns can be found under the Order History and My Returns.

When will I receive the refund for my return?

When you've handed over your return parcel to Posti, it will take approximately 1-3 working days to reach the central Posti hub. All Finland returns are gathered here and 3 times per month on Mondays these will be shipped back to our warehouse in Poland. In this process you can expect your refund between 5 and 15 working days.

Please note: Returns received and processed before the 26th of the month, will be included in the bonus overview of the current month. After that the adjustment will be included in the following month.